Don't worry, this is a fairly common issue with almost all online shops and service providers. We got this. The first thing to do is to check your spam or junk folder. In Gmail (and some other providers) there might be other folders for sales related emails. We suggest that you also check all your folders.
Still don't see it? Do you have any other email addresses? Like a work email address or a Yahoo or Outlook address? We've all been there. With so many email addresses these days, there's always a chance that you used a different email address. We'd suggest checking these. If you did use the 'wrong' email address and you want us to update your details, just get in touch, we'd be more than happy to help you out.
If you still haven't found your email, there's a chance that you mispelled your email address. It's easy to do. For example did you use co.uk rather than .com? We've all done it. If that is the case, please contact us with your full name and your email address and we'll search through our bookings to find yours. Don't worry about it normally takes just a couple of minutes.
Whatever has happened, don't worry, we're on your side. We'll get things sorted. If you still haven't found your email, just contact us by email, phone or even live chat.